Shipping policy

# Shipping Policy

**Last updated: August 10, 2026**

Thank you for shopping with PurrVend.

This Shipping Policy explains how orders are processed and delivered.

## Where we ship
PurrVend currently ships to eligible addresses in the **United States**.

We may expand to additional destinations in the future.

## Shipping cost
Standard U.S. shipping is **free** unless a different shipping charge is clearly shown at checkout.

## Processing
Orders require processing before shipment.

**Before publishing this policy, replace this line with your supplier-confirmed processing window:**
`Processing time: [VERIFY — e.g. X–Y business days]`

Business days exclude weekends and applicable holidays.

## Estimated delivery
**Before publishing, insert the delivery estimate you have a reasonable basis to expect from your actual fulfillment route:**
`Estimated delivery after processing: [VERIFY — e.g. X–Y business days]`

Delivery estimates are not guarantees and can be affected by carrier delays, severe weather, address issues, customs where applicable, high-volume periods or other events outside our control.

We will not advertise a shipping or delivery time that we don't reasonably expect to meet.

## Tracking
When tracking is available, we'll send it to the email address or phone number provided at checkout.

Tracking information can take time to update after the carrier receives a shipment.

## Address accuracy
Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, email **support@purrvend.com** immediately.

We cannot guarantee changes after an order has entered fulfillment.

If a shipment is returned because an address was incomplete, incorrect or undeliverable, additional shipping charges may apply before reshipment.

## Delayed orders
If we learn that we cannot ship your order within the time we promised, we will handle the delay and any cancellation/refund rights in accordance with applicable law.

## Packages marked delivered
If tracking shows delivered but you cannot locate the package:
1. check the delivery area,
2. ask household members or neighbors,
3. allow up to 24 hours for carrier scan discrepancies,
4. contact the carrier,
5. then email us at **support@purrvend.com** with your order number.

We'll help you investigate, but carrier-confirmed delivery claims may require additional documentation.

## Lost or damaged in transit
If an order appears lost in transit or arrives damaged, contact us at **support@purrvend.com** with your order number and relevant photos/screenshots.

## Multiple packages
If an order contains multiple items, they may occasionally arrive in separate packages. If so, you might receive more than one tracking number.

## Questions
Email:
**support@purrvend.com**